At Merola Cruise Integrated Services Limited, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you contact us, use our website, request travel services, or make an inquiry.
Information We Collect
We may collect personal information needed to respond to your inquiry or provide our travel services. This may include your name, phone number, email address, destination, travel dates, passport or visa-related details, booking preferences, accommodation needs, and any other information you choose to provide.
We may also collect basic website usage information such as pages visited, device type, browser type, and general location data to help us improve our website and services.
How We Use Your Information
We use your information to:
- Send service updates or promotional information where permitted
- Respond to your travel inquiries
- Provide visa consultation and travel guidance
- Process flight, hotel, cruise, tour, and travel service requests
- Arrange airport pickup, meet and greet, corporate travel, private jet charter, or travel insurance support
- Communicate with you about your request or booking
- Improve our website, customer service, and travel offerings
Sharing Your Information
To provide travel-related services, we may share necessary information with trusted service providers such as airlines, hotels, tour operators, visa support partners, insurance providers, transport partners, and other travel suppliers.
We do not sell your personal information. We only share information where it is necessary to deliver the service you requested, comply with legal obligations, or protect our business and clients.
Document And Travel Information
Some travel services may require sensitive documents or personal details. We handle such information with care and use it only for the purpose for which it was provided. Clients are responsible for ensuring that all information and documents submitted are accurate, valid, and complete.
Data Protection
We take reasonable steps to protect your personal information from unauthorized access, misuse, loss, alteration, or disclosure. However, no online or electronic system is completely secure, and we encourage clients to share sensitive information only through trusted communication channels.
Cookies And Website Tracking
Our website may use cookies or similar technologies to improve user experience, understand website performance, and support basic functionality. You may disable cookies through your browser settings, but some parts of the website may not work properly.
Your Rights
You may contact us to request access to your personal information, ask for corrections, or request that we delete information where legally possible. Some information may need to be retained for booking, legal, accounting, or business record purposes.
Third-Party Links
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or policies of external websites. We encourage you to review their policies before providing personal information.
Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or business operations. Any updates will be posted on this page.
